RotuelShanique’s Pieces of Hope does not negotiate merchandise prices. All prices are final. Due to the current pandemic, there are no refunds or exchanges accepted at this time. RotouelShanique’s Pieces of hope is not responsible for any lost merchandise. Please make sure that all shipping information provided is correct.If merchandise is reshipped,the customer is responsible for all fees-if the reshipping is due to incorrect information given by the customer.You will receive a tracking number so that you do have the option of tracking your package.The tracking number is given via RotouelShanique’s Pieces of Hope ,from the United States Postal Service .Should you need to contact RotouelShanique’s Pieces of Hope,please feel free to send an email to: RotouelShaniques@gmail.com!